Originally founded in 2004, the Feather and Black store chain has branches dotted around the UK. There are 30 branches in total which are all listed on their website, featherandblack.com. Customers can also make any purchase for the vast amount of products online. As the “sleep experts”, Feather and Black started with a commitment to their brand which was: “To create quality products and inspirational design for you and your family”, the brand now seeks to offer unrivaled style across a wide range of beds, mattresses, furniture, bedding, accessories, and bed linen.
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There is also a wide range of accessories for kids. Quality service is of paramount importance for Feather and Black as they aim to please their customers with small and large scale items alike.
The Product range on the website really is vast. The slate grey design offers tabs to browse across a wide range of products in each category. The basket is situated in the top right hand side of the page and online offers and discounts are fully available. A wide range of colours for each line can be pre-selected and there is a “handy measuring guide” to ensure that the product you order fits into your home. This is particularly important with large furniture items such as beds.
Free delivery is available online if the purchase is £50.00 or above. For small furniture items such as bedside tables and desk tidies, the delivery charge is £29.00. The delivery prices then continue to go up in price on a £39.00, £49.00 and £59.00 basis as the size of the furniture increases. Super-King size mattresses being at the latter end of this scale.
Fabric samples and brochures can be requested online in advance for customer satisfaction and assembly for particular items is an added extra option. Starting from £40.00, furniture can be delivered, unpacked and assembled in your home in the required room. Payments for all services can be made online after proceeding to the online checkout at featherandblack.com. All major credit cards are accepted here and a PayPal option is in place.
Returns are available for the products purchased both online and in store within 14 working days of receipt and Feather and Black can arrange for a collection and refund. However, there is a £50 collection fee payable for this service. Feather and Black also have exceptions for Special Orders and upholstered items (which include mixed tension mattresses and custom made upholstery pieces) that have been made specifically for the customer.
A helpline is available for this and all other enquiries on: 01243 380 600.
All information in general is placed neatly on their site to avoid any confusion. It’s extremely user friendly and also has links to their social media pages including Facebook, Twitter and Pinterest.